Customer Service

In the following text you will find a description of our general terms and conditions of purchase and delivery at our QUICKDIP shop.

We want to give you the best terms and conditions so you can shop with us with good terms of payment, prompt delivery, a well working return policy, 2 years of warranty, and a good privacy policy that ensures your personal data.

When you deal with QUICKDIP you agree to our terms and conditions.

If you have ane questions for our general terms and conditions we will be available for your questions and you are always welcome to contact us at info@quickdipcarpaint.com.

Ordering and Delivery

How to shop at QUICKDIP

We offer an easy and simple way to shop in our webshop.

Order items in the store and put them in the shopping cart. When you are finished and have updated your Cart proceed to Check Out. Here you find a One Step Check Out where you enter the information needed to complete your order.
 
At the Check Out page please add your Payment Address and any other delivery address and Payment Form.
 
We send you the confirmation of your order and instructions on shipping the goods with 'track & trace' number.
When ordering before 1 pm. we ship your order the same day for delivery to your address or to the agreed installation address.
 
In the event of a backorder we will contact you for further information on delivery.
 
We always deliver with discreet and neutral eco friendly packaging.
 
You can also choose to pick up the goods at our address. You will then receive an email when your order is ready for pickup. Daily hours for pickup of orders from time. 8 am to 4 pm.
 
We deliver on our own, with Post Denmark or GLS.
 
Prices and Payment
 
All prices in QUICKDIP incl. VAT.
 
On QUICKDIP you can pay in several ways, and select the payment method that suits you best. We accept Visa credit card and all major credit cards, electronic invoice for public companies and institutions or regular account transfer from your bank.
 
Your credit card information is sent encrypted with SSL (Secure Socket Layer) protocol. This means that unauthorized persons can not read your card number or other information during the transaction. You have no deductible in the event that your card is misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment.
 
When paying by credit card payment will be debited from your account when it is shipped. There may not be a larger amount than you have approved the acquisition.
 
Sales to public business and institution.
 
If you wish to order for a public company or institution in Denmark using our webshop please select EAN-billing as a payment method and you will receive electronic invoice (EAN).
 
You also have the option to pay via bank transfer to our bank account in Handelsbanken.
 
Note that we do not accept Dankort but only Visa Dankort.
 
Returns and replacement
 
According to Danish law as a consumer you have a 14 day return policy right from the day you receive the goods.
 
If you choose to cancel a purchase simply return the item to our address in the same condition as you received it and in original packaging. When the goods are received and approved the purchase price including the cost of delivery is transfered to your account within a few days.
 
We provide a 2 years warranty under the Sale of Goods Act covering manufacturing and material defects discovered in its normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects that should be detected by usual examination of the goods shall be notified QUICKDIP within a reasonable time. The product can then be sent or delivered for replacement to our address. Remember to enclose a copy of the receipt and a desciption in regards to the failure.
 
Governing Law
 
All disputes between QUICKDIP and the customer in relation to these terms and conditions or product shall be settled by the district court in Aalborg accordance with Danish law.